Faq

FAQ

Frequently asked questions

If I have a problem with a reservation status, who can I contact ?

If you have a problem with a reservation, contact customer service at (514) 254-0526. We will do everything to help you.

Is it possible to modify an appointment during a period ?

Yes, you can modify the appointment during a period, as long as there is availability during this period.

Who can make a Termont appointment ?

Anyone can make an appointment. For example, if you are a driver, head to the truck section and make an appointment.

How to register for the Termont appointment system ?

Follow the link: https://termont.rdv-terminal.com
Click on “Click here to register”
Complete the registration form

What is the rating system and what are its impacts ?

The rating system rewards transport companies that best respect appointments and rules.

What are the impacts of delays and missed appointments ?

Delays and missed appointments will affect the company's score. More details will be announced once the scoring system is fully defined.

Are there penalties for canceling appointments ?

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How long before my appointment can I cancel it without penalty ?

An appointment can be canceled without impact before the appointment. More details will be announced when the rating system is fully defined.

Termont postponed my appointment because of the strong winds. What do I have to do ?

In the event of strong winds, your appointment may be postponed the same day. If it is cancelled, you will receive instructions from Customer Service.

How do I know if my container is available?

Check the status of your container here: https://termont.dmslog.ai/en/services/details-de-stockage/

How do I know if there is an amount to guarantee to recover my container ?

Check the status of your container here: https://termont.dmslog.ai/en/services/details-de-stockage/

What are your rates ?

Our prices are available here : https://termont.dmslog.ai/en/frais/

What do you need before a first visit to Termont ?

For your first visit, you must have an APM access card, an RFID tag and an appointment.
Watch our video to find out more: https://termont.dmslog.ai/en/procedure-camion/

Can I make a transaction at the portal if my truck does not have an RFID tag ?

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How can I guarantee storage or tracking costs for reefers?

To guarantee storage costs, complete the form https://termont.dmslog.ai/en/services/garantie-des-couts-dentrepot/

Can I collect only the cargo from the container (ie: strip the container in the terminal) ?

No, this is not a service offered. It is prohibited to empty a container in the terminal.

My container is on Hold. What should I do to get him released ?

It depends on the type of Hold. You will need to contact the appropriate customer service. In all cases, our Customer Service can direct you to (514) 254-0526.

The deadline has passed. Can I still drop off my export container ?

No, you need to contact the shipping line to resolve this issue.

Can I drop off my export container before the ERD?

No, you need to contact the shipping line to resolve this issue.

I have not received my PIN code to collect my container, what can I do? / My PIN does not work?

You need to contact the shipping line to resolve this issue.

I need to drop off a container but the reservation ID is full, what can I do ?

You need to contact the shipping line to resolve this issue.

How can I pay a bill ?

To view or pay an invoice, please go to our customer portal : https://wct.logistec.com/web/PROD/apps/wct.php?action_type=process&action=login&theme=termont

How can I obtain a Port of Montreal access card?

Go to the Port of Montreal website to find the information (https://www.port-montreal.com/fr/marchandises/operations/acces-et-habilitation)

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